HOW DO I CONTACT FISHERMEN’S SOURCE?
You can email us anytime at info@fishermenssource.com or call us between 9am and 5pm Monday to Friday EST at 1-800-338-4149
HOW WAS MY U.S. ORDER SHIPPED AND CAN I GET THE TRACKING NUMBER?
All online orders that include a valid e-mail address will be sent an order acknowledgement. When the order is shipped from our distribution center you will receive a shipping confirmation via email to inform you of your order status. Your shipping confirmation will include ship date, carrier and tracking number if applicable. Please allow up to 24 hours after shipment for your tracking number to be activated. Tracking numbers on packages shipped via Priority Mail may take 1-2 business days from the date the package was shipped before they are activated. Standard delivery time for most orders is 3-5 business days.
For orders shipped via United States Post Office (USPS), please track here.
For orders shipped via Fed Ex or SmartPost*, please track here.
If this information was not received or you have other questions, you may email us at info@fishermenssource.com.
WHAT TYPES OF PAYMENT METHODS ARE ACCEPTED?
We accept Visa, MasterCard, Discover, American Express, and PayPal. We do not currently accept COD as a method of payment.
HOW CAN I CHECK THE STATUS OF MY ORDER?
If you'd like to check on your order, click "Track Your Order" link at the bottom of any page. You will be able to track all of your orders and even get information on backorders. If you do not have an account or your order does not appear online, you may email us to check on the status of your order.
I HAVE MISPLACED MY INVOICE; HOW CAN I RETURN AN ITEM?
If you do not have your invoice/return form, please email us to obtain a merchandise return form that you may print and use to return merchandise.
DO YOU MATCH PRICES?
We are glad to price match with competitors! Competitor price matching requests will be granted if the prices are current, dated and nationally advertised.
The following exceptions are applicable: All conditions on competitor's ad will apply (i.e. limited quantities, special purchases.)
- Items to be price matched must be an exact match (i.e. color, pattern, model size, and year.)
- Fishermen’s Source will not honor prices on closeouts, clearance items, inventory reductions, special buys, discontinued, or reconditioned merchandise.
- Website prices will only be honored from established retail companies that are open to the public and have a physical address.
- Fishermen’s Source will not honor supply companies, wholesale, clearance outlets, manufacturer's sales or membership clubs (Sam's, Costco)
- We will not match private label merchandise.
- We will not honor "buy one, get one free" offers.
- We will not honor free bonus offers.
- We will not honor rebates.
- We will not backorder any out-of-stock item.
- We will not honor any reduced or free shipping offers.
- Publication errors of any kind will not be matched.
- All price matches must be verifiable; a verifiable copy of the ad, complete with store name, sale dates, and model number of item must be faxed or emailed or postal mailed to us.
- Please include a screenshot of the item or the URL (web address) where the item was located. This can be done in lieu of submitting via fax/mail.
- Request for price match must be received prior to end of competitor's sale.
- Orders can be price matched within 30 days of purchase.
*All price matches are subject to approval.
WHAT IS YOUR SATISFACTION GUARANTEE TO YOUR CUSTOMER?
Our 100% Satisfaction Guarantee: Our promise to you is the best quality, the best value and the best service. If you are not completely satisfied with your order when it arrives, you can return it for a prompt exchange or refund. Fishermen’s Source offers a "no hassle" return policy. You may return the item(s) to us within 60 days of purchase. After 60 days from the purchase date, all returns will be accepted on an inspection basis only.
WHAT KIND OF WARRANTY DO YOU OFFER?
Rod & Reel Warranty
Rods and reels need to be returned to the manufacturer for repair or replacement under warranty after 60 days from date of invoice.
Other Merchandise
After 60 days from the purchase date, all electronics that are covered by the manufacturer's warranty should be returned to the manufacturer. Items not covered by manufacturer's warranty may be returned (with proof of purchase) on an inspection basis only. Note: Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.
WHAT ARE THE ADVANTAGES TO CREATING AN ONLINE ACCOUNT?
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By creating an online account, you can take advantage of these great features:
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HOW DO I CHANGE MY PASSWORD OR EMAIL ADDRESS ON MY ONLINE ACCOUNT?
To change your online account password and/or email address you will need to click on "Account Settings" log in and click on "profile". Be sure to click on "save changes".
HOW CAN I BE REMOVED FROM YOUR MAILING LIST?
We’re sorry you’re getting email you don’t want. Just contact us via email and we’ll take you off our mailing list.
I AM BROWSING/SHOPPING ON YOUR SITE AND ENCOUNTER ERRORS/PROBLEMS. WHAT SHOULD I DO?
While browsing/shopping our site, if you encounter any of the following situations, please review the Technical Troubleshooting document listed below to see if this clears the problem.
- Unable to log into ‘Your Account’
- Unable to proceed to checkout (page not loading)
- View Cart (page not updating item quantity or removing items)
- Pages freezing, pages not loading
- Add to Cart freezing
TECHNICAL TROUBLESHOOTING-
1. Clear Cookies and clear temporary internet files including cached files.
To do so, go to Tools>Internet Options>General Tab>Clear Cookies, History & Temporary Internet Files
Open a New Browser, then log in to ‘Your Account’. Logging into ‘Your Account’ once a new browser is opened, helps us troubleshoot the issue. This allows you to access your account information and place an order in the same browser session (or access any other pages your were having problems with on the site). If you can provide the date, start time, and end time of your session, that would also help us to track down your shopping session.
2. Is JavaScript Enabled?
To do so, go to Tools, Internet Options, Security, Security Settings for Internet zone, Custom Level, Scripting, Ensure active scripting is enabled.
3. Are Browser Cookies Enabled?
To do so, go to Tools, Internet Options, Privacy, Advanced, Override Automatic Cookie Handling if this isn’t set, verify 1st and 3rdparty cookies are set to accept.
If you still encounter problems, please contact us with the following information:
- Browser Type & Version (Examples-Internet Explorer 7, Internet Explorer 6, FireFox, Opera, Safari, Netscape)
- Operating System (Examples-Windows Vista, Windows XP, Windows 98, Linux, MacOS)
- Internet Service Provider (Example-Comcast, AT&T, AOL, CenturyTel, MediaCom)
- Brand of computer (IBM, Dell, HP, Compaq, Apple, etc.)
WHY AM I UNABLE TO ADD ITEMS TO MY ONLINE SHOPPING CART?
Please review your browser privacy settings and any security software that could be blocking our cookies. Your browser must be set to accept cookies before you can place an order. JavaScript must also be enabled. The only out of stock items that are able to be added to your cart, will say "Available for Backorder." If the item states "Out of Stock Online" it cannot be added to your cart.
WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?
Please allow 3-5 business days for ground delivery of orders shipped Standard. Orders shipped Economy generally take 8-11 business days for delivery. Gift Cards will also be delivered in 3-5 business days. Weekends and holidays will delay shipment. Some restrictions may apply.